Road Assistance: What to Do When Your Car Stops

If your car stalls on a busy road, panic isn’t helpful. First, stay calm and move to a safe spot if you can. Turn on your hazard lights, pull off the road, and set up a warning triangle about three metres behind the car. These simple steps keep you visible and protect other drivers while you wait for help.

When to Call Road Assistance

Not every problem needs a professional rescue. Check the basics: is the fuel empty? Is a tire flat? If you can change a tire or add fuel from a nearby shop, you might solve it yourself. But if the engine won’t start, the battery is dead, or you suspect a serious fault, call your road assistance provider right away. Most services have 24/7 hotlines, so you don’t have to wait until morning.

Choosing the Right Service

Look for a company with fast response times in your area. Read reviews that mention reliability, kindness of the driver, and clear pricing. Many insurers bundle road assistance with car insurance – check if that’s already included in your policy. If you need a service that covers motorcycles, vans, or electric cars, make sure the provider lists those options.

Before you sign up, ask about what’s covered. Common items include towing, battery jump‑start, tyre change, fuel delivery, and lockout help. Some plans also cover on‑site repairs, which can save you time and money by avoiding a tow to the garage. Knowing the limits helps you avoid surprise fees later.

When the assistance team arrives, give them clear information: exact location, type of problem, and any safety concerns you have. Stay with the car if it’s safe, but keep a safe distance from traffic. The technician will usually assess the issue quickly, either fixing it on the spot or arranging a tow. Always ask for a receipt or a written estimate if a tow is needed.

After the situation is resolved, take a moment to review the service. Did they arrive on time? Were they courteous? Your feedback helps other drivers choose a trustworthy provider and lets the company improve. Keep the contact number saved in your phone for the next unexpected breakdown – a little preparation can turn a stressful event into a smooth recovery.